Exceptional Customer Service

Exceptional Customer Service

If your business really wants to differentiate itself, providing exceptional customer service is an excellent way to do it. When your competition is offering the same types of services, high level customer service can help catch customers’ attention. Start by defining...
Fraud Detection and Prevention

Fraud Detection and Prevention

Fraud may be committed by senior executives, managers, and employees, and each of these three groups is about equally likely to do so. The higher up on the scale, the longer it takes to detect the fraud. Why embezzlement occurs: 1. Opportunity–a person who has...